What makes it awesome? ¶
Discord Tickets is a feature-rich bot for creating and managing ticket channels - a free alternative to the paid "premium" and "white-label" plans of popular ticketing bots such as Ticket Tool, TicketsBot, Tickety, Helper.gg, Helper, and others.
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Highly customisable
Make the experience you want. You can easily change colours, messages, and tweak or toggle features to suit your server's needs.
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Localised
Supports multiple languages. Not translated in your language yet? Contribute on Weblate.
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Open-source
You're free to host your own customised bot.
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Easy to setup
Detailed documentation and guides, automation, and a simple settings panel make getting started relatively stress-free.
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Advanced features
Unique or improved features you won't find in similar bots. Keep scrolling to see some.
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Premium features for free
There is no premium plan. Everyone gets everything for free.
Features ¶
Beautiful archives
Discord Tickets encrypts and stores messages sent within tickets, so you, your staff, and your users can easily see what was said months ago by downloading the whole conversation.
The portal web app makes it even easier to find tickets and read messages without downloading anything.
Simple settings
There are no admin commands cluttering up your Discord server. All server configuration, such as changing embed colours, creating categories and panels etc, can be done quickly through a simple UI that is bundled with the bot, so it doesn't complicate installation.
Global settings, such as the bot's presence/activity, can also be easily changed in the main configuration file.
Modern features
Discord has improved over the years, adding new ways for bots and users to interact. Tickets are important - you should be using a bot that has grown with Discord and adopted the new features to improve the user experience.
Discord Tickets uses slash and context menu commands, buttons, menus, and modal forms.
Learn more
Helps you help
Create an unlimited number of tags to be used a self-serve knowledgebase, or for staff sending repeated messages.
You can even configure regular expressions for each tag so the bot can automatically reply to frequently-asked questions, relieving your staff from constantly repeating themselves.
Learn moreThere's more!
Discord Tickets has lots of useful features, whilst steering clear of copying bloat or poor features from other bots. Many of the features are optional, so can be dialled down or completely disabled if you don't want them.
View all features
Trusted by thousands of servers since 2019 ¶
Since 2019, 3 users have created 380,000 tickets in 4000 servers.
Server and ticket count data begins with v3.0 in 2021.
User activation data begins with v4.0 in late 2022.
Sponsors ¶
Discord Tickets is supported by these awesome communities and businesses.
Become a sponsor ¶
If you use Discord Tickets in a large community or for your business, consider sponsoring the project to help me build a better and open-source ticket bot. Sponsors get prioritised support and feature requests.
Want to help me build a better ticket bot?