Skip to content

Getting started

Before you start: this documentation took the contributors many hours to write. Please read it, so we don't waste several more hours answering questions that can easily be avoided. 👍

Welcome

Note

It may be beneficial to take a tour of Discord Tickets' features and familiarise yourself with the core concepts before continuing.

Features & concepts

Welcome to the Discord Tickets documentation. Now that you've chosen to use the best ticket bot for Discord, you need to decide how you want to use it.

Please compare the three options, then click on a button at the bottom of the table to jump to the relevant section of the documentation. If you need help choosing, ask for help.

Add the public bot Get a managed bot Self-host
Difficulty Very easy Easy Sysadmin/hosting experience recommended1
Ready in Instant 24h2 15m3
Cost Free As low as £2/month (£20/year) Varies4
Archive data retention 30 days10 Forever9 Forever9
All features ✅ ✅ ✅
Custom bot (username and icon) ❌
(shared bot user)		 ✅ ✅
Domain with SSL Shared6 Free subdomain7, or bring your own Bring your own8
No installation5 ✅ ✅ ❌
(requires manual installation)
Always has the latest features ✅ ✅
(you may be contacted to schedule updates)		 ❌
(requires manual updates)
Support me & bot development 👍 ❤ 👍
(better if you sponsor)
Let's start! Add the public bot Get a managed bot Host your own bot

Please search this site (there's a search bar at the top!) before asking for support on Discord or GitHub. 🙂

  1. Self-hosting difficulty depends on the hosting method chosen and more importantly, your skills and experience ↩

  2. It can take anywhere from 15 minutes to over 1 week for your bot to be ready, depending on availability, but it is typically ready within 12 hours ↩

  3. Installation depends on your specific environment and may take longer if you encounter problems ↩

  4. Pricing depends on the chosen hosting provider ↩

  5. Installation-free methods still require bot configuration within your guild (unless you purchase the configuration service) ↩

  6. Settings and archives are available at https://portal.discordtickets.app ↩

  7. You can get a subdomain like example.discordtickets.app for free ↩

  8. Optional, but strongly recommended ↩

  9. As long as you can legally justify ↩↩

  10. Messages are deleted after 30 days, both to comply with Discord's requirements for verified bots and to keep storage costs low ↩