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Commands

Arguments in <> are required, arguments in [] are optional.

All commands are accurate as of version 3.1.3, original version made by eartharoid and improved by RooRay.

  • /add <user> [ticket] - Adds someone to a ticket, can be run by anyone with access to the ticket.
    • <user> - The person to add, supports User Mention or User ID.
    • [ticket] - The ticket to add the specified person to, if none is specified, the person will be added to the ticket channel the command was used in.
  • /blacklist show - Shows all people and roles that are blacklisted from opening tickets.
  • /blacklist add <member_or_role> - Adds the specified user or role to the blacklist.
    • <member_or_role> - The person or role to add to the blacklist, supports User ID, User Mention, Role Mention or Role ID.
  • /blacklist remove <member_or_role> - Removes the specified user or role from the blacklist.
    • <member_or_role> - The person or role to remove from the blacklist, supports User ID, User Mention, Role Mention or Role ID.
  • /close [reason] [ticket] [time] - Close a ticket, can be run by anyone with access to the ticket.
    • [reason] - Adds a reason for closing the ticket.
    • [ticket] - The ticket to be closed, if none is specified the ticket the command is ran in will be closed.
    • [time] - Closes all tickets that have been inactive for the specified amount of time.
  • /help - Lists all the commands you can use.
  • /new [topic] - Creates a new ticket.
    • [topic] - Adds a topic to the ticket, which will appear in the channel topic and the opening message from the bot.
  • /panel <categories> [description] [image] [just_type] [title] [thumbnail] - Makes a new ticket panel (menu to open tickets from the bot).
    • <categories> - The category/categories that the panel will let you open tickets in, must be comma-separated category IDs (e.g. 012345, 67890, 09876)
    • [description] - Adds a description to the panel embed.
    • [image] - Adds an image to the panel embed, must be a URL.
    • [just_type] - Creates a "just type" panel, which is a category where any message sent will automatically open a ticket with the message as the topic, answer is a boolean (true or false).
    • [title] - Adds a title to the panel embed.
    • [thumbnail] - Adds a thumbnail to the panel embed, like an image but smaller and is locked to the top right of the embed, must be a URL.
  • /remove <member> - Removes a member from the ticket the command is ran in.
    • <member> - The member to remove from the ticket, can be a User Mention or User ID.
  • /settings set [close_button] [colour] [error_colour] [footer] [locale] [log_messages] [success_colour] - Sets bot-wide settings
    • [close_button] - Whether or not the bot has a close button on the opening message, answer is a boolean (true or false).
    • [colour] - The colour the bot will use on the side of all non-error or success-related embeds.
    • [error_colour] - The colour the bot will use on the side of the embed when an error occurs.
    • [footer] - The footer that will appear in all of the bots' messages
    • [locale] - The language the bot will use, options are all locale options in the src/locales folder.
    • [log_messages] - Whether or not the bot will log messages, answer is a boolean (true or false).
    • [success_colour] - The colour the bot will use on the side of the embed when a command is successfully executed.
  • /settings categories list - Lists all categories with their category IDs.
  • /settings categories create <name> <roles> - Creates a category with the specified name and roles as staff.
    • <name> - The name of the category created.
    • <roles> - A comma-separated list (e.g. 012345, 67890, 09876) of Role IDs that will be considered "staff" in that category (add your support/staff people here)
  • /settings categories delete <id> - Deletes the specified category.
    • <id> - The category ID of the category you want to delete.
  • /settings categories edit <id> [claiming] [image] [max_per_member] [name] [name_format] [opening_message] [opening_questions] [ping] [require_topic] [roles] [survey]
    • <id>- The category ID of the category you want to apply the changes to.
    • [claiming] - Whether or not ticket claiming is enabled, answer is a boolean (true or false).
    • [image] - An image URL to be used in the embed of the opening message sent by the bot when a ticket is opened in the category.
    • [max_per_member] - How many tickets can be opened by one person in the category.
    • [name] - Change the name of the category to the specified name.
    • [name_format] - The naming convention used by the bot for that category (e.g. if it was called help the bot would name the ticket channels opened in the order help-1, help-2, help-3 etc).
    • [opening_message] - The opening message used by the bot in the embed it sends when a ticket is opened in the category.
    • [opening_questions] - Questions the bot asks the ticket opener when the ticket is opened in the category.
    • [ping] - A comma-separated list of role IDs for the bot to ping when a ticket is opened in the category (e.g. 012345, 67890, 09876).
    • [require_topic] - Require all tickets that get opened to have a topic, answer is a boolean (true or false).
    • [roles] A comma-separated list of "staff" role IDs (add support/staff roles (e.g 012345, 67890, 09876)).
    • [survey] - The survey the bot sends the ticket opener after the ticket is closed.
  • /stats - Displays ticket stats (number of tickets opened, average response time and number of messages).
  • /survey <survey> - View responses of the specified survey.
    • <survey> - The name of the survey to view the responses of.
  • /tag - Use a tag response (basically a premade reply).
  • /topic <new_topic> - Change the topic of the ticket.
    • <new_topic> - The topic that the ticket will be changed to.

Last update: April 4, 2022
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