HypeSrv

Warning

Due to sharing an IP address with other HypeSrv users (who may also be hosting a Discord bot), you are more likely to encounter rate limits. It should be fine for most use-cases. You can request a dedicated IP-Address for your bot with our support team if you encounter issues.

Installation

After purchasing your Discord Bot Server, click on Content Manager in your Server Dashboard, then select Discord Tickets Bot and hit install.

Warning

Installing Discord Tickets via the HypeSrv Content Manager will completely WIPE/DELETE all your server-files!

The server will now automatically install Discord Tickets for you. When it has finished, simply start the server to install the bot dependencies and generate the .env file.

It may take a few minutes to install completely.

Configuration

You can configure your Discord Tickets Bot settings and environment variables via the Advanced Settings Tab in your Server Dashboard.

Creating the Discord application

Warning

Don't skip this section if you already know how to create a Discord application; Discord Tickets requires additional configuration. Using an existing application is not recommended.

1. Go to the Discord Developer Portal

2. Create an application

   1. Click the New Application button
   2. Give your application a name, accept the terms of service and click Create

   3. In the page that appears you can add a logo, description, or links to your terms of service and privacy policy if you wish to, and then click Save Changes.

   

3. Go to the OAuth2 page and click Reset Secret, then Yes, do it!. Copy the new secret and set it as your DISCORD_SECRET environment variable.

   5. Click Add Redirect and enter the value of your HTTP_EXTERNAL environment variable, followed by /auth/callback. Then click Save Changes.

   Examples

   • http://12.345.67.89:8080/auth/callback
   • https://tickets.example.com/auth/callback

   If you set this to https://tickets.example.com/auth/callback, your HTTP_EXTERNAL environment variable must be set to https://tickets.example.com (without a trailing /).

   6. Navigate to the Bot page

   1. Click View Token, then copy the token and set it as your DISCORD_TOKEN environment variable.
   2. We highly recommend disabling the "Public Bot" option to prevent other people from adding your bot to their servers. Before you can do so, you will need to go to to the Installation page and set Install Link to None. After saving changes, return to the Bot page and disable the "Public Bot" option.

   

   1. Enable the presence, server members and message content intents.

   

Don't add the bot to your Discord server yet; you'll do that later.

Set Bot Token and Secret

Important

If you do not set these variables, your discord bot won't be able to connect to discord and you won't be able to login to the Bot Web-Panel.

Make sure you enter the Bot Token and Oauth Secret from the discord developer dashboard in the Discord Bot Token and Discord 0Auth2 Secret fields in the Advanced Section of your Server Dashboard!

Database (optional)

Info

You only need to follow this section if you want to use MYSQL as the database backend for your bot.

From toolbar, select Database and create a new database. Copy the connection details that are displayed and enter them in the Database URL field in the Advanced Section. Make sure your Database Provider is set to mysql if you do this!

mysql://<db_username>:<db_password>@db01.hysrv.eu/<db_name>

Web server

Your server Port will be automatically routed to the Bot Web-Panel. You can simply visit the server URL in your browser.

Reverse proxy

If you have a domain name, feel free to setup your reverse proxy yourself or contact our support-team should you require assistance. Please understand that we can only offer limited support for external, customer managed deployments.

Set the Trust proxies? variable to true in the Advanced Settings of your server and (optionally) change HTTP_EXTERNAL accordingly (e.g. https://tickets.example.com).

Publishing the commands

If using the Content Manager installation, your bot will automatically publish the commands by default.

If you still want to manually publish them you can do the following:

Start the server and wait until you see "Connected to Discord". Then type commands publish into the bot's console to publish the commands to Discord.

Next steps

If your bot is running, congratulations, you have successfully installed Discord Tickets, and now it's time to set it up in your Discord server.

Join the community on Discord and get notified when updates (with new features and fixes) are released.

Refer to the configuration guide for a step-by-step guide on how to add and configure the bot in your server.

Configuration

Having trouble?

If you haven't got the bot running yet and need help, you can ask for help on Discord or on GitHub.

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