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Pterodactyl (generic egg)

Warning

If you are going to host Discord Tickets with a third-party hosting provider rather than on your own server:

  • You are more likely to encounter rate limits due to sharing an IP address with other Discord bots.
  • If the hosting provider does not offer a reverse proxy service, you won't be able to use a domain name with SSL/TLS, which is strongly recommended.

Discord Tickets can be run with Pterodactyl using a generic Node.js egg.

Note that although the bot may use under 100-150MB of RAM (depending on the server size etc), NPM may crash when installing dependencies if less than 500MB is allocated.

Installation

Start by creating a new Node.js v18 server.

  1. Set the git repository to https://github.com/discord-tickets/bot
  2. Set the branch to the latest tag, e.g. v4.0.0. You can find the latest tag at the top right corner of this page or here.
  3. Enable auto-updating so the startup script will download the code for you
  4. Change the file to src/index.js

Screenshot

After starting the server for the first time, should see something like this. Don't worry about the environment variable error yet.

Screenshot

Environment variables

Go to the Files tab and open the .env file (start the server if it doesn't exist).

Creating the Discord application

Database

If your host doesn't offer a MySQL/MariaDB database, set DB_PROVIDER to sqlite.

Otherwise, go to the Databases tab, create a new database, and copy the connection string. If it starts with jdbc:, remove it.

Example
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DB_CONNECTION_URL=mysql://u1533_nzSlNBSZvr:AryE.igrd7ULYQK8ANf%2Bw0V%5E@helsinki.dtickets.rocks:3306/s1533_tickets
DB_PROVIDER=mysql

Web server

Find your server's port under "Address" on the Console page.

Screenshot

Example
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HTTP_EXTERNAL=http://helsinki.dtickets.rocks:25500
HTTP_HOST=0.0.0.0
HTTP_PORT=25500

Or, if you are using a reverse proxy:

Example
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HTTP_EXTERNAL=https://portal.dtickets.rocks
HTTP_HOST=0.0.0.0
HTTP_PORT=25500

Other environment variables

The only other required non-default environment variables are DB_PROVIDER, and DB_CONNECTION_URL if you are not using SQLite as your database.

Tip

You can middle-click on links to open them in a new tab so you can easily come back to the documentation!

Refer to the configuration documentation for more information about the available environment variables, and return to this page when you have finished.

Environment variables

Publishing the commands

Start the server and wait until you see "Connected to Discord" in green. Then type commands publish into the bot's console to publish the commands to Discord.

Screenshot

Reverse proxy

If you have a domain name, you should set up a reverse proxy with SSL/TLS and set the HTTP_TRUST_PROXY environment variable to true.

Next steps

If your bot is running, congratulations, you have successfully installed Discord Tickets, and now it's time to set it up in your Discord server.

Join the community on Discord and get notified when updates (with new features and fixes) are released.

Refer to the configuration guide for a step-by-step guide on how to add and configure the bot in your server.

Configuration

Having trouble?

If you haven't got the bot running yet and need help, you can ask for help on Discord or on GitHub.

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