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Commands

Symbols

denotes a required option

denotes a staff-only command or option

denotes a command or option that can only be used within tickets

denotes a dynamic option that uses autocomplete

The command names, options, and choices on this page are in their original (English) form, but you may see them translated in your Discord client.

Context menu commands

Messages

Create a ticket from message

Create a ticket with reference to the target message. This can be used for reporting messages (and their senders).

Example

Result:

Screenshot

Pin message

Allows members that don't have manage messages permission to pin messages in their own tickets. Pinned messages can be easily found later in archives.

Users

Create a ticket for user

Send a prompt (in the channel the command is used in) for the target user to create a ticket by clicking a button. If you have multiple categories configured, the staff member will be asked to select the category that the ticket will be created in.

This can be used as an alternative to repeatedly asking members to "please create a ticket with /new".

Chat (slash) commands

/add

Add a member to either a specific ticket or the ticket channel the command is used in.

Options

Name Description Example
member The member to add to the ticket @eartharoid
ticket The ticket to add the member to (defaults to the current channel) N/A
Example

Add the mentioned member to the ticket that the command is used in:

Example 1
1
/add member: @eartharoid

Add the mentioned member to the specified ticket:

Example 2
1
/add member: @eartharoid ticket: 91

/claim

Allows a staff member to take ownership of the ticket. All other staff members will be removed from the channel. You can also enable the claim button on the ticket's opening message.

/close

Send a request to close the ticket. You can also enable the close button on the ticket's opening message.

When used by staff, the ticket creator must accept the request for the ticket to be closed. When used by the ticket creator, a staff member must accept the request for the ticket to be closed.

Close requests can expire if auto-closing is enabled.

Options

Name Description Example
reason The reason for closing the ticket N/A

/force-close

Allows staff to forcibly and instantly close one or more tickets. Close requests are not sent, so the ticket creator is not prompted for feedback if enabled. The time option can be any number of minutes, hours, days, or weeks - e.g. 5d or 5 days.

Options

Name Description Example
category Close all tickets in hte specified category (can be used with 'time') N/A
reason The reason why the ticket(s) should be closed N/A
ticket The ticket to close N/A
time Close all tickets that have been inactive for the specified time (can be used with 'category') 1w
Example

Close the current ticket (the channel the command is used in) with a reason:

Example 2
1
2
/force-close reason: The member is ignoring the close request
---
Close all tickets in the "Support" category that have been inactive for more than 1 week:
Example 1
1
/force-close category: Support time: 1w

/help

Show a clickable list of commands that the member has access to. Regular members are not shown staff-only commands. When used by a staff members, additional information (the bot version) and some helpful links (such as to this website) are shown.

/move

Move the current ticket to another category.

Options

Name Description Example
category The category to move the ticket on N/A

/new

Create a new ticket. If the guild has multiple categories configured, the member will be asked to select one.

Options

Name Description Example
references A related ticket to reference N/A

/priority

Add an emoji before the channel name to declare the ticket's priority.

Options

Name Description Example
priority The new ticket priority See choices
Choices
priority
  • 🔴 High
  • 🟠 Medium
  • 🟢 Low

/release

Allows a staff member to release ownership of (unclaim) the ticket.

/remove

Remove a member from the ticket channel the command is used in.

Options

Name Description Example
member The member to remove to the ticket @eartharoid
ticket The ticket to remove the member from (defaults to the current channel) N/A
Example

Remove the mentioned member from the ticket that the command is used in:

Example 1
1
/remove member: @eartharoid

Remove the mentioned member from the specified ticket:

Example 2
1
/remove member: @eartharoid ticket: 91

/tag

Send a tag to the current channel.

Options

Name Description Example
tag The name of the tag to send N/A
for The member to mention/ping @eartharoid

/tickets

List your own or someone else's tickets.

Options

Name Description Example
member The member to list the tickets of @eartharoid

/topic

Change the topic of a ticket. A modal form will be shown with the current topic as the default value.

/transcript

Get the transcript of a ticket. The default transcript template is a markdown file which contains information at the top, followed by all of the messages. On desktop you can preview the file, but will need to download it if there are a lot of messages.

To optimise the experience for normal members, this command works in a slightly inconvenient way for staff members.

To get the transcript of another member's ticket, select the /transcript command,

  1. Press Right (right-arrow, or just click in the empty space) to escape the ticket option,
  2. Select the member.
  3. Click back in the ticket option field and start typing to search that member's tickets.

Note that the autocomplete response is cached by the app, so you will not see suggestions until you type.

Options

Name Description Example
ticket The number of the ticket to get the transcript of N/A
member @eartharoid

/transfer

Transfer the current ticket to another member.

Options

Name Description Example
member The member to transfer the ticket to @eartharoid
Example

Transfer the ticket to the mentioned member:

Example
1
/transfer member: @eartharoid