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Tags

Tags ("canned responses") are pre-defined messages that can contain placeholders to make it easier to repeat information such as answers to FAQs.

Download the tags file

Type tickets/tags and download the tags.json file. The first time you do this it will be an empty JSON object:

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{}

Creating a tag

Tag messages can contain placeholders ({placeholder}).

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{
    "example_tag_name": "The message text",
    "another_example": "Hello, {name}!"
}

Saving your changes

Upload the file to Discord with tickets/tags as the message content:

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Using tags

Staff can use /tag:

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Last update: September 24, 2021
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